![]() ![]() Tap the magnifying glass icon (upper right) to search your call history. The call history section shows any business calls placed, received, or missed. Tap the magnifying glass icon (upper right) to search your contacts. It is easy to switch between the two directories (see below). This area includes access to your smartphone’s contact list, as well as full listing of your internal company directory. Warm transfers are also called Attended Transfers Contacts NOTE: Cold transfers are also called Blind or Unattended Transfers. It also includes a network statistics page for any troubleshooting needs.Ĭallers will hear hold music when you put the call on hold by tapping the HOLD button (above). The ON CALL screen offers similar options to our desk phones. See the next page to explore options when you are on a call. ![]() After the other party picks up the call, this screen will change to the ON-CALL screen. Tapping this button will call the Voicemail audio menu system. This area is where you make all of your internal and external calls.Īs stated earlier, if you have new voicemails waiting, a voicemail button will appear on this screen. Conversations started here carry over onto our other VIP products such as the VIP Web Phone and vice-versa. Tap the OPTIONS button to display contacts as a grid (shown below) or list format.Īs stated earlier, the chat area is where all text messages and internal conversations are conducted. You can search, sort, and filter this list. You can see if your colleagues are talking on the phone or if they're even online at all. Your favorite contacts can be added from your internal company directory, your cell phone contact list, or be manually entered. VIP Menu: Indicated by the THREE LINES icon, this area gives you access to other great Crexendo features.Ībove the Navigation Bar (top right) is the OPTIONS button, indicated by the THREE DOTS icon (Android) or GEAR icon (iPhone), where you can change the app settings.History: Indicated by the CLOCK icon, this area displays any calls placed, received, or missed.Contacts: Indicated by the PERSON icon, this displays your smartphone’s contact list as well as a full listing of your internal company directory.Just tap in the digits you need to dial internal extensions or external numbers. Key Pad: Indicated by the CLOUD icon, VIP Mobile’s keypad interface is simple and intuitive.Messages: Indicated by the CHAT BUBBLE icon, this is where all text messages and internal conversations are conducted.Quick Dial: Indicated by the STAR icon, this is a fully customizable speed dial list. ![]() A Quick TourĪs shown above, the Navigation Bar has icons which you can tap to access the different areas of the app which are summarized below: Whenever the app is launched, the Key Pad screen is always displayed as shown below. Launching VIP MobileĪfter downloading and installing VIP Mobile from your app store, you will be able to launch the app and sign in using your VIP username.
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